Ask L.U.K.E.
Information Services has been in the process of upgrading and improving Ask L.U.K.E., ‘Liberty University Knowledge Expert’. Ask L.U.K.E. is an online knowledgebase that provides you with step by step instructions, including screen shots, to your most commonly asked computer questions. The questions found in Ask L.U.K.E. are questions the IT Computer HelpDesk receives on a daily basis so they are relevant to all students, faculty and staff.
Ask L.U.K.E. provides you with a 24 hour central and convenient location to find helpful solutions to your computer needs and Liberty network questions.
Most Commonly Asked Questions:
- How Do I get on LU’s Wireless Network?
- How Do I Setup Entourage on a MAC?
- How Do I Setup my Mobile Phone to Receive Liberty Email?
- How Do I Install VPN?
- How Do I Access IPTV on My Computer?
- How Do I Setup Liberty Mail in Outlook?
How Do I Use Ask L.U.K.E.?
Ask L.U.K.E. is located at www.liberty.edu/askluke. The top 10 most frequently asked computer questions and answers will be displayed immediately. On this page you will also have the ‘Search by Keyword’ link to search the knowledgebase for a particular topic by a phrase, product or keyword. Another way to search the knowledgebase is by using the ‘Advanced Search’ link. This link can be used to search for a certain category such as Blackboard, Phones, and Software. Also, to keep you up to date with recent changes, the word ‘Updated’ is placed in a green bold font at the beginning of each question that has been recently modified.
Why Should I Use AskL.U.K.E?
Ask L.U.K.E. is available 24 hours a day 7 days a week which means when the IT HelpDesk call center or walk-in support office is closed you can still get support and find answers to all your computer questions. A focal point to using Ask L.U.K.E. is that it saves you time. It will eliminate unnecessary phone calls or trips to the IT HelpDesk, since answers can be accessed instantly by the click of a finger.
Many of the outdated articles have been removed during the upgrade, so only the most current and pertinent information is offered to you. The interface of Ask L.U.K.E. has also been updated to look more user friendly and making it easier for you to navigate the site. Ask L.U.K.E. is continuously updated with new information geared specifically towards the needs of Liberty University Students, Faculty and Staff members.
Ask L.U.K.E. is a great first step to answering computer questions, basic troubleshooting, and staying up to date with changes and features on Liberty’s network. Take advantage of this tool today and just Ask L.U.K.E.
