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News & Announcements

Higher One Refund Management General Web Announcement:

We are pleased to announce that we have recently conducted a thorough vendor evaluation process to ensure all Liberty University students, faculty, and staff are afforded the best possible service for managing their student account refunds.  In this process, Liberty University vetted each vendor’s services, fees, regulatory compliance, and convenience for our student population.  As a result of this process, we have selected Higher One, Inc., as our continued refund management partner.  There are many exciting changes coming that will assist with better access and affordability. We will continue to update and inform you of these exciting changes throughout the coming months. 


Higher One is the Liberty University banking partner that produces the Higher One Card, the tool used to disburse all financial refunds released by the university.

  • Funds are disbursed by Higher One to the student based on their refund preference:

-Deposit to Another Account: refunds are sent to an existing bank account. Money in two to three business days.

-Same Business Day Deposit to a OneAccount: Open the OneAccount, an FDIC-insured checking account with Higher One. Money deposited to the account the same business day funds are released by Liberty University to Higher One.

-No preference selected:  a check will be issued 21 days after refunds release

  • Request a check: contact Card Services


-call (434) 582-7771

-in person at 1957 Green Hall during business hours

  • If you have an international address, a Higher One Card will not be issued to you. Instead, refunds will be mailed directly from the university.

Helpful Links


Contact Info

Use the EasyHelp function of your OneAccount
1-866-545-8663 (Monday - Friday 8:00 - 8:00 EST)
ACH forms: 1-866-754-6216
Identity Verification:

ACH Transfer Forms
Higher One Inc.
P.O. Box 9830
New Haven, CT 06536

Deposit Slips
Higher One Inc.
P.O. Box 9830
New Haven, CT 06536


Contact Info