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Replace Your Higher One Card

If you are still a student and may receive refunds, do not delay in securing another Higher One Card if yours is missing, expired, damaged, or never received.*

Never Received

Contact Card Services to order a new Higher One Card: 434-582-7771 or cardservices@liberty.edu.

Lost or Stolen

Log into the Higher One website and select the Lost Card button under the Customer Service drop down menu or call Higher One Customer Service at 866-545-8663 (option 3) to report your card lost/stolen and order a new one. This will cancel your lost/stolen card and prevent any fraudulent use.

Expired

Contact Higher One Customer Service at 866-545-8663 to order a new card. Explain that your card is expired to avoid the replacement fee.

Worn

Contact Higher One Customer Service at 866-545-8663 to replace a card that is no longer working or worn from regular wear and tear. This includes a horizontal crack on the card or the edges of the card being rubbed off.

*Please see the Higher One fee schedule for any fees associated with replacing your Higher One Card.