Your Higher One Welcome Packet is automatically delivered to your mailing address in ASIST 5-7 business days after you complete Financial Check-In.
Information for selecting your refund preference is included with the packet when it arrives. Call Card Services if you need assistance.
The OneAccount is a checking account and is subject to compliance with the Patriot Act. Due to federal regulations, all financial institutions including Higher One, are required to properly identify each of its account holders which requires all bank account holders in the United States to verify their identity.
You may verify your identity by doing one of the following:
-Seal your ID documentation in an envelope and drop it into the Higher One Communication Drop Box located outside the Student Service Center in Green Hall. No postage necessary OR
-Mail your ID documentation to the address below.
105 Munson St.
New Haven, CT 06511
*Acceptable forms of identification that may be requested by Higher One include: government issued photo ID, proof of date of birth, current proof of social security number, and current proof of physical address.
Contact Higher One Customer Service with any identity verification questions.