Use the FAQ function of your Vibe Account
1 (877) 327-9515 (Sunday-Saturday, 8 a.m.-11 p.m. EST)
ACH Forms: 1 (866) 754-6216 (fax)
Identity Verification: 1 (866) 753-9180 (fax)
P.O. Box 9830
New Haven, CT 06536
Verify Your Identity
The Vibe Account is a checking account and is subject to compliance with the Patriot Act. Due to federal regulations, all financial institutions including BankMobile, are required to properly identify each of its account holders which require all bank account holders in the United States to verify their identity.
You may verify your identity by doing one of the following:
Uploading the appropriate government-issued documents* after logging into your BankMobile Account and attaching your image to an FAQ ticket.
Netverify - Student upload through BankMobile online profile
Students may visit ID & Campus Services for assistance with CIP verification.
*Acceptable forms of identification that may be requested by BankMobile include: government-issued photo ID, proof of date of birth, current proof of social security number, and current proof of physical address.
Getting money into your Vibe Account is easy. To review your deposit options, log onto the BankMobile website, and select "Add Money" from the menu on the top of the page.
Replace Your BankMobile Card
Lost or Stolen
Log into the BankMobile website and select the Lost Card button under the Customer Service drop-down menu or call Customer Service at 1 (877) 327-9515 to report your card lost/stolen and order a new one. This will cancel your lost/stolen card and prevent any fraudulent use.
Contact BankMobile Customer Service at 1 (877) 327-9515 to order a new card. Explain that your card is expired to avoid the replacement fee.
Contact BankMobile Customer Service at 1 (877) 327-9515 to replace a card that is no longer working or worn from regular wear and tear. This includes a horizontal crack on the card or the edges of the card being rubbed off.
*Please see the BankMobile fee schedule for any fees associated with replacing your BankMobile Vibe Card.