Follow the instructions below to receive and set up your Higher One Card and OneAccount.
Your Higher One Card is automatically delivered to your mailing address in ASIST 5-7 business days after you complete Financial Check-In.
Use your Higher One Card to choose your refund preference. Information for selecting your refund preference is included with the card when it arrives. Call Higher One Customer Service if you need assistance.
The OneAccount is a checking account and is subject to compliance with the Patriot Act. Due to federal regulations, all financial institutions including Higher One, are required to properly identify each of its account holders which requires all bank account holders in the United States to verify their identity.
You may verify your identity by doing one of the following:
-Seal your ID documentation in an envelope and drop it into the Higher One Communication Drop Box located outside the Student Service Center in Green Hall. No postage necessary.
-Fax your ID documentation to 866-309-7443. OR
-Mail your ID documentation to the address below.
Higher One Inc.
Attn: Customer Identification Program (CIP)
105 Munson St.
New Haven, CT 06511
*Acceptable forms of identification that may be requested by Higher One include: a current state-issued driver’s license or permit, state ID, military ID, passport, or signed social security card.
Contact Higher One Customer Service with any identity verification questions.