Frequently Asked Questions

What kind of projects does the Marketing Department produce?

Our specialties include advertisements, applications, booklets, brochures, convocation slides, direct mail, displays/banners, email blasts, flyers/posters, letters/messaging, login page announcements and slides, phone blasts, phone hold messages, postcards, PowerPoint presentations, promotional items, radio advertisements, readerboard announcements, signage, social media, videos, surveys, web advertisements, web design, web updates, and web redirects. Complete descriptions of these project types are listed on the Specialties and Products page.

How do I request a project?

Please complete a Project Request Form. In order to ensure effective processing, please provide as much detail as possible in your request.

 I submitted a Project Request Form. What’s next?

Your Project Coordinator will review your request and may contact you if additional information is needed. Your project will be assigned to a writer, designer, and production team. A tentative deadline will be set according to project timelines. A draft will be created and sent to you for approval. Upon receiving your approval, the project will be reviewed by Quality Control and sent for printing or production.

I approved a proof. Will I need to review it again before it is printed?

We only request one approval from each party in the sign-off process. We ask that you note your corrections/approval on the sign-off and return it to your Project Coordinator within 24 hours. We will ensure your corrections are made prior to printing the final piece.

When can I expect to receive my completed project once I have entered a project request form?

The Marketing Department provides a list of standard timelines for your planning needs. If you have an urgent request and would like to expedite your project, please contact your Project Coordinator.

How do I request a photographer for an event?

The Photography Department in the Marketing Department is pleased to support Liberty-sponsored events. To schedule a photographer, please fill out an Image Request Form.

Who do I contact if I have a question about my project?

Please feel free to contact your Project Coordinator, or call Marketing at (434) 592-3100.