Customer Communications

Contact IT Communications
itfeedback@liberty.edu

The IT Communications team (IT COMS) has been established to effectively represent the work of Enterprise IT. IT COMS also assists various academic and business units within the University community in connecting available technical solutions to business opportunities, as well as bringing new user requests into IT. There are six groups operating within IT COMS:

  • Business Relationship Management – provides a connection between technology’s implementers and IT’s customers.
  • Marketing – provides visibility into all current and future IT service offerings. 
  • Vendor Management – provides accountability for existing partners and cultivates new strategic relationships with external vendors.
  • Training – provides formal and practical knowledge for available technologies across the University.
  • Innovative Learning – provides a critical eye to evaluate new tools and services, primarily in academic units.
  • Customer Care – provides new means of pursuing the very best user experience for ALL IT customers.

IT Communications

Leadership

Joshua Frejosky
Director - IT Communications

Craig Hara
Manager - IT Sales & Communications            

Nathan McGlothlin
Program Manager - Customer Care

David Guthrie
Manager - Technology Education Center

 

Business Relationship Managers

Ryan Barr
Business Relationship Manager

Craig Daliessio
Business Relationship Manager                  

Jan Dervish
Business Relationship Manager

Jane Himes
Business Relationship Manager     

Aaron Lawler
Business Relationship Manager

Mathew Swinson
Business Relationship Manager

Timothy Yonts
Business Relationship Manager

Training and Innovative Learning 

Jessica Johnson
Technology Education Center Team Lead 

Douglas McLean                  
Technology Education Center Trainer       

Christie Burton
Technology Education Center Trainer
 
 

Bailey Anderson
Innovative Academic Technologist          

Kathy Calvert
Innovative Academic Technologist

Timothy Cotsamire
IT Communications Specialist

IT Sales and Communications

Morgan Dixon
IT Communications Specialist
 
Rachel Brown
IT Communications Apprentice
 
Chris Shaw
IT Communications Apprentice

Carolyn Peck
IT Services Marketing Specialist

Nawona Nhekairo
IT Communications Specialist