Information Technology

Business Intelligence Office

Business Intelligence Office

Services


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Reporting & Analytics

Banner Support

Business Process Review

Mass Communications

MS SharePoint Support

Reporting & Analytics

The Business Intelligence Office (BIO) is responsible to provide the reporting and analytical needs of Liberty University’s departments such as Enrollment Management, Financial Aid, Registrar’s Office, University Advancement, and Housing. BIO formats internal, structured data into functional information by gathering, analyzing, and distributing reports to aid in the decision making process. BIO also works closely with the business units to ensure accurate definitions are used on reporting to line up with the current business practices.

Reports and Analysis provided by BIO

  • Student lifecycle trends and forecasting
  • Monitoring daily operations
  • Managing information data mined from external sources
  • Evaluating facts and figures for effective ROI

Submit a Ticket to request this service


Banner Support

Banner is an administrative software application developed specifically for higher education institutions. It consists of six highly integrated systems: Finance, Alumni/Advancement, Student, Financial Aid, Human Resources, and General Shared Data. Though each system is contained within its own module, they all share a common database. This makes it easy to maintain records for individuals as they progress though the University life cycle: first as they apply to the University, then as they become a student, graduate, and become an alumnus.

Because of the common database, multiple departments use the information stored in Banner. Although information is shared, many users are allowed only to look up (query) specific information. Banner also has sophisticated security measures to make sure that only authorized individuals have access to specific data.

Banner Support provides both technical and functional support for Banner directly to technical personnel and functional users within each area at LU. Banner Support also maintains the database configuration, assists with adapting university processes to utilize the software to its fullest capacity, and even assists with functional tasks within system that require technical expertise.

Speak with your department's BIO representative to request this service


Business Process Review

A Business Process Review (BPR) is a critical analysis of existing business processes to identify opportunities to improve compliance, improve quality, reduce costs, and cut process time. A BPR examines existing processes, procedures and information systems for bottlenecks, inefficiencies and any inabilities that prevent an office from performing at its highest level.

Tasks and goals

  1. Gain understanding of business processes in their assigned business unit.
  2. Formally document and maintain learned business processes.
  3. Analyze business processes and suggest improvements to business unit leads.
  4. Develop relationships across business units in an effort to better understand the needs and goals of the department, as well as provide the business unit with a better link to IT.
  5. Envision, propose, and implement technological solutions and training that better equip the business unit to meet its goals.

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Mass Communications (Campaign Enterprise)

The Business Intelligence Office coordinates mass communication for the university through emails, phone blasts, and mailings. This coordination includes consistently improving our current processes, methods, and measures. Our goal is to be as effective as possible with communication initiatives with our recipients in mind.

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MS SharePoint Support

The Business Intelligence Office provides several areas of support for Microsoft SharePoint for all departments. SharePoint is a set of tools for online collaboration and sharing used in almost every department of the University. BIO uses SharePoint as a tool for maximizing efficiency, lean business processes, and reporting options. BIO has offered support for the following activities:

  • Basic questions and troubleshooting
  • SharePoint Site management and security
  • Report generation and data analysis
  • Workflow (automatic business processes using SharePoint) creation
  • Electronic form creation and implementation using InfoPath (part of the office suite)
  • Searchable data stores
  • Basic dashboard creation (dashboards are used to summarize and aggregate information)

Examples of our support include:

  • Going paperless
  • Sign-in and visitor tracking systems
  • Consolidating forms
  • Report requests
  • Department health measurements
  • Project consultation
  • Task tracking systems
  • Much more…

Submit a Ticket to request this service