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Replace Your Flames Pass

If your Flames Pass is lost, damaged, or temporarily inaccessible, stop by Card Services to get another one.


Deactivate Your Flames Pass

  • When you learn that your Flames Pass is missing, immediately deactivate it to prevent fraudulent use by:
    -Contacting Card Services at 434-582-7771 or
    -Visiting the Flames Pass Portal and selecting “Deactivate Card.”
  • To reactivate your card visit the Flames Pass Portal and select "Activate Card" OR visit Card Services in person with your found Flames Pass.

New Flames Pass

  • A replacement Flames Pass incurs a $25.00 fee that is assessed to your student account.
  • When a Flames Pass has been replaced, it is permanently disabled for your security and cannot be reactivated.

Faculty & Staff

Your first replacement Flames Pass is free, and any additional replacement is subject to a $25.00 replacement fee.