Student Refunds

Refund Information

Refunds that are generated from financial aid credit (federal, state, and institutional aid) occur after all direct educational expenses, such as tuition, fees, etc., have been paid. Eligible students receive the remaining amount of aid as a refund at specific times during the semester.

Most refunds are made up of aid from federal student loan disbursements which occur 21 days after the start of a student’s sixth credit hour (third credit hour for doctoral students).  Eligible credit balances on students’ accounts are scheduled to be refunded four business days after disbursements; however, schools are permitted by the U.S. Department of Education up to 14 days after the disbursement is made to process refunds from federal student aid.


Financial Check-In (FCI) provides students with two credit-management options:

  • Selecting "Refund my credit” authorizes Liberty University to process a refund created by an excess of federal aid to the student. Credit balances from a Federal Parent PLUS loan are not automatically refunded to the student (see section below regarding Federal Parent PLUS loans).

  • Selecting "Hold my credit" authorizes Liberty University to hold any excess aid from federal aid disbursements on their account for future charges.  Student Accounts will not process a refund created by a federal aid disbursement if the student authorizes Liberty University to hold a credit balance.

    • If there is a credit balance from federal aid on a student account, it must be refunded to the student or returned to the U.S. Department of Education before the end of each academic year.

Liberty University’s refund management provider, BankMobile, gives students the ability to choose how they receive a refund. Students should select a refund preference with BankMobile through instructions provided in their welcome packet.

Students can choose one of the following refund options:

  • Deposit to another bank account (2-3 business days)

  • Deposit to a BankMobile Vibe Account (1-3 business days)

  • Paper check (5-7 business days)

Have you selected your refund preference yet?  If you have received your welcome packet, get started now!  If you need assistance, please contact ID & Campus Services at (434) 582-7771.

Federal Parent PLUS Loans: The parent borrower receives the refund through a mailed paper check unless the parent borrower completes a Federal PLUS Loan Change Form requesting the refund be sent to the student’s account or requests to reduce the loan to not allow for a credit.  

Other Refunds:  For credit balances not made up of federal aid, the student may submit a refund request to the Student Accounts Office.  A refund from credit or debit card payments will be refunded back to the original payment card.

Resident students:  email studentrefunds@liberty.edu

Online students:  email luorefunds@liberty.edu.