Refunds Home

Refund Process

Qualified students can receive a refund from their student accounts when a credit balance is present.  End of Academic Year Policy:  At the end of each academic year, all credit balances must be refunded.

The student must register a refund preference with their Liberty OneCard according to instructions provided with the Liberty One ID card.  You can choose one of the following two options:

• Easy Refund (Next Day) - Have funds transferred to the Liberty One ID/ATM Debit Card and have all credit balances refunded to that account.
   
• ACH Transfer (3-5 Days) - Have funds transferred via electronic funds transfer into designated personal checking account.

Have you updated your Higher One Refund Preference, yet?  Click here to log-in (Liberty One log-in information) and update your preference!

Am I Eligible to Receive a Refund?

Financial Check-in provides students with two credit-management options through the Credit Balance Options page of Financial Check-in.

• By Selecting "Yes," you authorize Liberty University to hold a credit balance for a future term.
   
• By Selecting "No," you authorize Liberty University to release a refund to the student (in all cases except Parent Plus loan refunds).

Note - All credit balances must be refunded at the end of each academic year.

Any questions concerning refund eligibility should be directed to studentrefunds@liberty.edu

When Will I Receive My Student Refund?

All student refunds will be processed after the semester begins within the Federal Standard Guidelines of 14 days from the time the credit appears on the account ("credit appears" refers to financial aid disbursement - typically at the beginning of each semester - visit the Financial Aid Office homepage under the Aid Disbursements link for more information).  Student Accounts will not release a refund if the student authorizes LU to hold a credit balance through Financial Check-in (see above section).  If a student is currently enrolled in a Tuition Payment Plan (TPP) and has a credit balance from late-posting financial aid or payments, he/she must confirm all remaining installments to zero prior to receiving a refund.

Refund Recipients

Parent PLUS Loans:  The parent receives the refund (unless written authorization to the Student Accounts Office from the parent permits the student to receive the refund).

All Other Loans:  The student receives the refund via his or her Higher One preference.

Other Refunds:  The student submits the refund request to the Student Accounts Office via studentrefunds@liberty.edu