All student refunds will be processed after the semester begins within the Federal Standard Guidelines from the time the credit appears on the students account ("credit appears" refers to financial aid disbursement - visit the Financial Aid Office homepage under the Aid Disbursements link for more information). The refunds department will typically refund any eligible credit resulting from Title IV aid to Higher One on the 25th day after the start of a student's sixth credit hour (third credit hour for Doctoral students), which is four days after the date of disbursement. However, Federal Standard guidelines allow Liberty University to release the eligible funds to students no later than 14 days from the date of disbursement. Student Accounts will not release a refund if the student authorizes Liberty University to hold a credit balance through Financial Check-In (see below section).
Qualified students can receive a refund from their student account when a credit balance is present. End of Academic Year Policy: At the end of each academic year, all Title IV (Federal Grants or Federal Loans) credit balances must be refunded.
The student must register a refund preference with their Higher One card according to instructions provided with the Higher One card. You can choose one of the following three options:
Have you updated your Higher One Refund Preference, yet? Log-in and update it now!
Higher One Refund Management General Web Announcement:
We are pleased to announce that we have recently conducted a thorough vendor evaluation process to ensure all Liberty University students, faculty, and staff are afforded the best possible service for managing their student account refunds. In this process, Liberty University vetted each vendor’s services, fees, regulatory compliance, and convenience for our student population. As a result of this process, we have selected Higher One, Inc., as our continued refund management partner. There are many exciting changes coming that will assist with better access and affordability. We will continue to update and inform you of these exciting changes throughout the coming months.
Higher One Update Announcement: New Higher One Features
As stated in an earlier announcement, Liberty University went through a vetting process to ensure all Liberty University students are afforded the best possible service for managing their refunds. In this process, Liberty University vetted each participant's services, fees, regulatory compliance, and convenience for our student population. As a result of this process, we have selected Higher One, Inc., as our continued refund management partner.
As promised, we wanted to relay further details of the changes that Higher One, Inc. has made to the refund program at Liberty University. Here are some notable changes that will take place as of Fall 2015.
More Refund Choices
All students will be able to choose from three ways to receive Liberty Refunds:
We welcome any feedback that you may wish to provide or any questions that you may have. We trust that you will be pleased with the many changes that Higher One, Inc. has made to their refund process.
Financial Check-In provides students with two credit-management options through the Credit Balance Options page of Financial Check-In.
Note - All Title IV (Federal Grants or Federal Loans) credit balances must be refunded at the end of each academic year.
Any questions concerning refund eligibility should be directed to email@example.com
Parent PLUS Loans: The parent receives the refund unless the 2015-2016 Federal Direct Parent/Grad PLUS Loan Change Request Form is submitted to Financial Aid office stating that the parent permits the student to receive the refund). It can be found at www.liberty.edu/faforms as well.
All Other Loans: The student receives the refund via his or her Higher One preference.
Other Refunds: The student submits the refund request to the Student Accounts Office via firstname.lastname@example.org for Resident students and email@example.com for Liberty University Online students.
NOTE: Refund from credit or debit card payments will be refunded back to the original payment card when the refund request is made by email firstname.lastname@example.org.