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Student Refunds

Refunds

When Will I Receive My Student Refund?

All student refunds will be processed after the semester begins within the Federal Standard Guidelines from the time the credit appears on the students account ("credit appears" refers to financial aid disbursement - visit the Financial Aid Office homepage under the Aid Disbursements link for more information).  The refunds department will typically refund any eligible credit resulting from Title IV aid to Higher One on the 25th day after the start of a student's sixth credit hour (third credit hour for Doctoral students), which is four days after the date of disbursement.  However, Federal Standard guidelines allow Liberty University to release the eligible funds to students no later than 14 days from the date of disbursement.  Student Accounts will not release a refund if the student authorizes Liberty University to hold a credit balance through Financial Check-In (see below section).


Refund Process

Qualified students can receive a refund from their student account when a credit balance is present.  End of Academic Year Policy:  At the end of each academic year, all Title IV (Federal Grants or Federal Loans) credit balances must be refunded.

The student must register a refund preference according to instructions provided with the Higher One welcome packet.  You can choose one of the following three options:

  • Deposit to a personal account (2-3 business days):  Higher One will transfer funds into your personal checking account.
  • Deposit to an OneAccount (1-3 business days):  Higher One will deposit funds directly into a checking account serviced by Higher One, Inc.
  • Paper check (5-7 business days):  Higher One will mail a check to your specified address.

Have you selected your Higher One Refund Preference, yet?  If you have received your Welcome packet, get started now!  If you should need assistance, contact Card Services at (434) 582-7771.

Higher One Refund Management General Web Announcement:

We are pleased to announce that we have recently conducted a thorough vendor evaluation process to ensure all Liberty University students, faculty, and staff are afforded the best possible service for managing their student account refunds.  In this process, Liberty University vetted each vendor’s services, fees, regulatory compliance, and convenience for our student population.  As a result of this process, we have selected Higher One, Inc., as our continued refund management partner.  There are many exciting changes coming that will assist with better access and affordability. We will continue to update and inform you of these exciting changes throughout the coming months.

Higher One ATM Announcement:

Higher One is currently undergoing an operational transition that will affect Higher One ATM access for all OneAccount holders on campus. On Wednesday, May 4, 2016, all Higher One ATMs on campus will not be in service until further notice; however, students will be able to withdraw funds up until this point. After May 4th, there are multiple ways for account holders to access funds both on- and off- campus.

  • Get cash back from a merchant when you complete a debit transaction
  • Use a Wells Fargo or BB&T ATM on campus located in DeMoss, Tilley, or the main entrance at Green Hall, and then contact Higher One for a fee waiver at 866-545-8663.
  • Use an ATM on the surcharge-free Allpoint network (Target, Walgreens Wards Rd, Kmart, CVS Wards Rd.)
    • To find a surcharge-free ATM at other locations:
      • Use the Higher One App on your smartphone
      • Visit the ATM locator at www.allpointnetwork.com
      • Call 800-809-0308 for a Voice Assistance Locator

We apologize for any inconvenience this may cause. Please contact Card Services with any further questions.                    


Am I Eligible to Receive a Refund?

Financial Check-In provides students with two credit-management options through the Credit Balance Options page of Financial Check-In.

  • By Selecting "Hold my credit" you authorize Liberty University to hold a Title IV credit balance for a future term.

  • By Selecting "Refund my credit" you authorize Liberty University to release a Title IV refund to the student (in all cases except Parent Plus loan refunds).

Note - All Title IV (Federal Grants or Federal Loans) credit balances must be refunded at the end of each academic year.

Any questions concerning refund eligibility should be directed to studentrefunds@liberty.edu


Refund Recipients

Parent PLUS Loans: The parent receives the refund unless the 2015-2016 Federal Direct Parent/Grad PLUS Loan Change Request Form is submitted to Financial Aid office stating that the parent permits the student to receive the refund).  It can be found at www.liberty.edu/faforms as well.

All Other Loans:  The student receives the refund via his or her Higher One preference.

Other Refunds:  The student submits the refund request to the Student Accounts Office via studentrefunds@liberty.edu for Resident students and luorefunds@liberty.edu for Liberty University Online students.

NOTE:  Refund from credit or debit card payments will be refunded back to the original payment card when the refund request is made by email studentrefunds@liberty.edu.