Account Requests

en Español

Contact Student Accounts

Contact Student Accounts

Office Location

The Student Accounts Office is located within the Student Service Center in Green Hall. For directions, see the Campus Maps.  

Student Service Center, Green Hall, M-F 8:15 a.m.-5:00 p.m.

The Student Service Center is closed for Convocation: Monday, Wednesday, and Friday 9:30 a.m.-11:30 a.m.

Student Financial Services

  • Resident Walk In: Student Service Center, Green Hall, M-F 8:15 a.m.-5:00 p.m.
  • Online Walk In: Click Welcome Center for more details
  • Resident Phone: Main: (434) 592-3600, Toll-free: (866) 783-0191, M-F 8:15 a.m.-5:00 p.m.
  • Online Phone:  Main: (434) 592-3600, Toll-free: (866) 783-0191, M-F 8:00 a.m.-10:00 p.m., Saturday 10:00 a.m.-9:00 p.m.
  • Live Chat Hours: M-F 10:00 a.m.-8:00 p.m.

Contact Information


Contacting the Students Accounts Office by email is the quickest and most effective way to receive a timely response.

General Inquiries

Financial Check-In Issues, Assistance, Questions

Refund Inquiries

Telephone and Fax Information

  •      Main: (434) 592-3600          Toll-free: (866) 783-0191
  •     Residential Fax: (434) 582-2620       LUO Fax: (434) 582-7320

Chat Live:

 Monday - Friday, 10:00 a.m. - 8:00 p.m.  

Mailing Address

Liberty University
Student Accounts Office
PO Box 10425
Lynchburg, VA 24506


Students, please be sure to have documented FERPA authorization if you intend for your parents to manage your student account-related issues.

FERPA Release Information

Student Service Representatives

Student Service Representatives assist students with all inquiries and account-related concerns.

Financial Check-In Coordinators

Financial Check-In Coordinators facilitate and assist students with any Financial Check-In and/or Tuition Payment Plan related issues. Coordinators are available live in person, by phone, or e-mail.

 Student Accounts will be closed for the following holidays.

  • January 1 - New Years Day
  • April 6 - Easter
  • May 25 - Memorial Day
  • July 4 - Fourth of July
  • September 7 - Labor Day
  • November 27 and 28 - Thanksgiving
  • December 24 and 25 - Christmas
  • January 1 - New Years Day 2016