ILLiad Frequently Asked Questions

About ILLiad

ILLiad is the interlibrary loan management system used to allow all current students, faculty, and staff to:
- submit requests for unavailable materials from the Library
- track their progress
- request renewals
- retrieve electronic documents
- view your request history
It also allows our Interlibrary Loan Staff to order and track requests for all our users (residential and distance learning).

You enter your name, address, and other personal information into the system only once, at the time of your first request, making it easier to make requests.
You can get information about the status of your request (shipped, in process, due) through the ILLiad at any time from any location.
Library personnel are able to serve you better because all data about your request and its handling is stored in a searchable database. We are able to respond quickly to your inquiries about your request.

Yes, in order to take advantage of this service.
All Liberty University Online students must create an ILLiad account to request materials from our collections.

No. But you must login into ILLiad even if you are logged into EZproxy.
You may reach ILLiad from one of our online databases through the "Get It @ Liberty" service. If you login into ILLiad at that point it will automatically complete the proper loan request form for you.

Your username can be anything you like, such as your name, abbreviations, or an alphanumeric code. Your password also can be anything you like. No one but you will know your password, not even the library staff.

Yes. ILLiad account registration will only work with your Liberty email address. The account registration will reject/disavow any non-Liberty email account entered.

If you forget your password, contact the Interlibrary Loan office at 434-582-2442 or at illoan@liberty.edu. While the staff of the Interlibrary Loan office does not have access to your password, they can reset it for you.
You should then change your password when you log in to ILLiad.

Click on Change User Information under Tools on the left-side menu. Make any necessary changes and click Submit Information.

ILLiad automatically blocks your account if you have any overdue Interlibrary Loan items. You will not be able to order anything until you return your overdue item(s).
You repeatedly return overdue or damaged items.
The Library reserves the right to block or suspend ILL privileges for any user.

“GetIt@Liberty” links or icons will replace all interlibrary loan links (except in WorldCat).
Clicking that link will either take you a screen where you may choose to access the item in another library database or connect your ILLiad account. When you access ILLiad, login and choose the appropriate request form. ILLiad automatically populates the form with the item’s information.

Click on Checked Out Items under the View on the left-side menu.
Click on the Transaction Number of the request you wish to renew.
Click the Renew Request link at the top of the page.
PLEASE NOTE THE BOOK IS NOT YET RENEWED. You have only requested a renewal. Our staff will contact the lending library and request they extend the loan. We will contact you regarding the status of the request.

Yes, it can be a problem. Web browsers cache information and create a history file on the local workstation.
If you are concerned about the security of your interlibrary loan requests, you can take the following steps:

Access the ILLiad system only from your personal computer.
Click the Logoff link in the upper right corner of the screen when you are finished using ILLiad.
Clear the browser history to delete those pages that contain your personal information.
Exit from the Web browser before you leave the workstation.

The technology that we use sends a Session ID to be stored on your machine. You can refuse this cookie and still be able to use ILLiad without any problems.