Frequently Asked Questions

Here are some answers to some issues that are frequently presented to us:

“I can’t get the image on my laptop to go onto the screen or tablet”
The first place to start would be to make sure you have the VGA cable (see picture) connected to your computer. Be sure to push the plug in as far as possible so that a good connection is made. Once this is done, check to see if both the SMART tablet and the projector are turned on. The power button for the tablet is in the upper right-hand corner of the tablet and will have a light next to it to indicate that it is powered on. Please check to be sure that the projector is powered on and set to the computer input. Now hold down the “Fn” key located in the bottom left corner of your keyboard and push the “F7” key on the top of your keyboard. This should turn on your computer’s external VGA port.

“I can’t log in to the computer that I just got from Media Services with my username.”
You must log into the computer while connected with the network cable on LU campus at least once before trying to log in off-campus. Make sure that “Caps Lock” is not enabled on the computer either while trying to log in. We recommend following these instructions before trying to log in wirelessly as well.

“I can’t log in to clean access”
Clean Access is only for use with wireless connections here at LU. Be sure that you do not have the Ethernet cable plugged into your computer when you are trying to connect wirelessly. If you do have the cable plugged in, you do not need a wireless connection and should disable your wireless adapter. Check to make sure that that your wireless adapter is enabled, and you are getting a strong enough signal. You can do this by double-clicking the wireless icon on the bottom of the screen in the taskbar (next to the time). If you are not connected wirelessly, it will ask you to choose a network to establish a connection with. If you do not see any options listed, your wireless adapter is disabled and needs to be enabled. If you see the LU Wireless network in the list, click on it, and then click connect. If you are already connected, you will see a window which will display your connection information. You should now be able to log into Clean Access. If problems continue, you may want to check the Resnet webpage for further assistance.

“I can’t access my Molly drive (with wireless)”
You must have a wireless connection with the LU Network already established and be logged into Clean Access, in order to access your Molly drive. If you are connecting to the network with an Ethernet cable plugged in, you should be able to access your Molly drive with no problems.

“How do I get a door unlocked for a class, bible study, etc?”
If you need assistance during our normal business hours, please contact us at 434.592.3649 for Main Campus or 434.592.3179 for North Campus. Any other time, you must contact LUPD for assistance with getting the room unlocked.

“I’d like to check out a laptop, or camera (snapshot or video), what do I need to do to get one?”
All requests for equipment must be made through e-mail, and they must be made at least 24 hours in advance. Please send all request to mediaservices@liberty.edu.

“I’m having problems getting the pen to work on the black Smart board.”
Please check to see if the USB cable is plugged into your computer, and you have the Smart software installed. Both are necessary for the pen to work with the tablet.

“Who do I talk to about reserving a classroom for a joint hall meeting, prayer group, bible study, etc.?”
All requests for room usage must be made through Campus Calendar. You can make a request by sending an e-mail to campuscalendar@liberty.edu.

“Do I need to reserve a microphone if I wish to use it in a classroom for activities other than class?”
Yes. By reserving the room for use through campus calendar, you are not automatically reserving the microphone(s) for that room. A separate request sent to mediaservices@liberty.edu will be necessary to reserve the microphone(s) for that room.

“I’m having problems getting the projector to come on.”
Please be sure that the power plug for the lectern is pushed into the wall completely (it’s the yellow power plug that should be plugged into the wall at all times). Press the projector power button on the control panel on the lectern. If you see the power LED on the panel flashing red, or if the projector still doesn’t come on, then please contact us at 434.592.3649 for Main Campus and 434.592.3179 for North Campus.