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Higher One Refund Management General Web Announcement:

As stated in an earlier announcement, Liberty University went through a vetting process to ensure all Liberty University students are afforded the best possible service for managing their refunds.  In this process, Liberty University vetted each participant’s services, fees, regulatory compliance, and convenience for our student population.  As a result of this process, we have selected Higher One, Inc., as our continued refund management partner.

As promised, we wanted to relay further details of the changes that Higher One, Inc. made to the refund program at Liberty University.  Here are some notable changes that will take place as of Fall 2015.

More Refund Choices

  • All students will be able to choose from three ways to receive Liberty Refunds:
    • Deposit to a personal account
    • Deposit to a OneAccount, an optional checking account serviced by Higher One, Inc.
    • Paper check 

Personal Code

  • New students will be able to make their refund selection using a Personal Code instead of entering a card number to get started.
  • The Personal Code will be mailed to new students in a green envelope from Higher One.

OneAccount Enhancements

  • For Liberty students who choose to use the OneAccount, many positive enhancements will be available. 

We welcome any feedback that you may wish to provide or any questions that you may have.  We trust that you will be pleased with the many changes that Higher One, Inc. has made to their student refund process.  


Higher One is the Liberty University refund management partner that produces the Higher One Card, the tool used to disburse all financial refunds released by the university.

  • Funds are disbursed by Higher One to the student based on their refund preference:

-Deposit to Another Account: refunds are sent to an existing bank account. Money in two to three business days.

-Same Business Day Deposit to a OneAccount: Open the OneAccount, an FDIC-insured checking account with Higher One. Money deposited to the account the same business day funds are released by Liberty University to Higher One.

-Paper check

-No preference selected:  a check will be issued 21 days after refunds release

  • Questions: contact Card Services


-call (434) 582-7771

-in person at 1957 Green Hall during business hours

  • If you have an international address, a Higher One Card will not be issued to you. Instead, refunds will be mailed directly from the university.

Helpful Links


Contact Info

Use the EasyHelp function of your OneAccount
1-866-545-8663 (Monday - Friday 8:00 - 8:00 EST)
ACH forms: 1-866-754-6216
Identity Verification:

Deposit Slips
Higher One Inc.
P.O. Box 9830
New Haven, CT 06536