International Student Health Insurance

Student Insurance & Sickness Plan

Index:

1. Health Insurance Card
2. Using International Student Health Insurance
3. Insurance Does Not Cover
4. Alternate Insurance
5. If you Need Assistance with Health Insurance

Heath insurance coverage is mandatory for all F-1 international students who are enrolled in a residential program of study.

The following individuals are not automatically enrolled in the insurance plan (although they are required to have health insurance coverage), but are eligible to enroll individually by submitting the Dependent/Individual Enrollment form directly to Trawick International (an enrollment company for United Health Care):

• Family members of international students
• International students enrolled on non-F1 visa statuses
• Students on OPT (OPT students that are also enrolled in residential courses will be enrolled in health insurance automatically)
• Students with Canadian citizenship

Email Kristina Bautista for the Dependent/Individual Enrollment form.

Verify insurance coverage every semester by checking for the fee on your Liberty Student Account. If the fee is not listed contact the International Student Center (434) 592-4118.

1. Health Insurance Card

You should carry your insurance card with you at all times. Cards are valid until graduation unless otherwise notified. 

1. United Health Care Student Resources will email you when your card is ready to be printed.
2. Go onto www.uhcsr.com.
3. Click on "Create an account" and follow the steps to create your online account.
4. Click on "ID Card Information" and follow the instructions to print the card.

2. Using International Student Health Insurance

Learn about what your insurance covers by reading the Student Injury and Sickness Insurance Plan.

1. Take your insurance card with you to the doctor, clinic, or emergency room and give it to the receptionist.

   1. It is recommended that you go to Liberty University Health Services at Green Hall (434) 200-6370 or call UnitedHealthcare StudentResources to find a health care provider that is covered by your plan (800) 767-0700. To find a healthcare provider or facility, please use the UHC Choice Plus link to serch for preferred providers. To find a Mental Health Provider or facilty, please use the link for United Behavioral Health.

   2. If you are being admitted to the hospital for a procedure, call United Health Care 3 days prior unless it is an emergency and then you must call within the 2 days following admission.

   3. If your health care provider suggests treatment or testing, ask the medical provider if they will accept what UnitedHealthcare StudentResources  pays. You can also ask the medical provider what the charges will be and then contact UnitedHealthcare StudentResources  to see at what percentage the charges will be covered.
2. Before you leave the medical provider, ask the receptionist to file a claim for you.
   1. You do not have co-pay, however you may be asked to pay your coinsurance at the time of the appointment. Your preferred provider coinsurance is 10% of the bill and for UnitedHealthcare Pharmacy (UHCP) 20% coinsurace up to a 31 day supply per perscription.
   2. If the medical provider refuses to file a claim you will need to fill out a claim form that can be found at www.studentinsure.com/lu. The claim form must be received within 90 days of treatment.
3. You will receive an "explanation of benefits" from United Health Care and a bill from the health care provider.
   1. Inspect the statement and bill.
   2. If UnitedHealthcare StudentResources  has not paid anything on the bill contact UnitedHealthcare StudentResources  and the health care provider to ask if your claim was submitted.
4. You will be responsible for the first $100 of charges from a preferred provider and $400 for charges from an out-of-network provider every academic year (August-July). This is called your deductible
   1. After the first $100/$400, UnitedHealthcare StudentResources  will cover 90% of preferred providers “preferred allowance” and 60% of out-of network “usual and customary charges” for the year for any covered medical expense. Preventive care is covered 100% for preferred providers and 60% of usual and customary charges for out-of-network providers.
5. Pay the balance on the bill from the health care provider.

Definitions:

• Preferred Allowance- the amount a Preferred Provider will accept as payment in full for covered medical expenses.
• Usual and Customary Charges- the lesser of the actual charge or a resonable charge which is 1) usual and customary when compared with the charges made for similar services and supplies and 2) made to persons having similar medical conditions in the locality fo the policy holder.  The company uses date from FAIR Health, Inc. to determine Usual and Customary Charges. No payment will be made under this policy for any expenses incurred which in judgment of the company are in excess of usual and customary charges.
• Preferred Care Provider - Physicians, Hospitals and other health care providers who have contracted to provide specific medical care at negociated prices. Go to this link for full list of Preferred Care Providers.
• Out-of-Network Providers- Providers that have not agreed to any prearranged fee schedules. Insurers may incur significant out-of-pocket expenses with these providers. Charges in excess of the insurance payemtn are the Insured's responsibility.

3. Insurance Does Not Cover

• Dental.
• Vision.
• Above average charges.

If you are not sure if a procedure will be paid for, Call UnitedHealthcare StudentResources or visit www.uhcsr.com.

 4. Alternate Insurance

International students are automatically enrolled in the University international student health insurance policy and will see a related charge on their school bill every fall and spring semester. However, some students may already be covered by an insurance policy from their parents or by a policy purchased elsewhere. Students must complete an Alternate Health Insurance Waiver Request and have this form approved in order for the university insurance charge to be removed. Requirements for a waiver of Liberty University health insurance charge are as follows:

1. You must have the alternate insurance company complete an Alternate Health Insurance Waiver Request and submit this to the International Student Center no later than the third Monday of every fall and spring semester.
   • DO NOT purchase an insurance policy assuming that the university charge will be removed. This procedure is for students who have an existing policy.
2. Bring the completed Waiver along with proof of existing coverage to the International Student Center.
3. An equivalent health insurance policy must include the following:

• Major medical coverage of at least $100,000 per illness or injury, with no more than a $100 deductible per year.
• At least 80% coverage of “preferred allowance”.
• Provisions for medical evacuation and repatriation of remains.

Note: An equivalent international health insurance policy will be difficult to find. Students are strongly encouraged to use the official student plan because it offers excellent coverage at a competitive rate. The Office of International Student Services maintains a close working relationship with the insurance broker who can assist with problems if they arise.

 5. If You Need Assistance with Health Insurance

• Schedule an appointment with Kristina Bautista, Operations Assistant and Health Insurance Representative.
  *Bring all bills and statements to the appointment*
• Contact UnitedHealthcare StudentResources 1-(800) 767-0700 www.uhcsr.com.
• Go to this link for full list of Preferred Care Providers.