Release Notes - Blackboard Known Issues

Friday, July 29, 2016

Assignment Grading Buttons Cover Links and Feedback Area

Problem Description:
Issue for Service Pack: October 2014 (9.1.2014.10.160373)

On the Assignment Grading page, when you click on the down arrow to load the Feedback to Learn text box, it loads the Cancel, Save Draft and Submit button with a gray background that blocks the Add Notes and content editor options for the text box.


Solution/Work Around:
Scroll down the page first before clicking on the arrow to load the feedback text box.

Postedby Nawona Nhekairo at 11:10 AM | Comments (0) | Permalink

Wednesday, February 10, 2016

Discussions Board Reverts Back to List View

When viewing discussion boards, the tree view option does not stick once you navigate away from the page. When going into a thread and back out, you have to select tree view again.   The default view is list view.

Postedby Christopher Shaw at 2:48 PM | Comments (0) | Permalink

Wednesday, February 10, 2016

Video Everywhere - Record from Webcam

End of Support for YouTube Webcam Recording

Google has announced that the record from webcam capture feature will not be available on YouTube after January 16, 2016.   This will have an impact on Blackboard’s Video Everywhere Tool, which uses YouTube’s webcam capture feature.  

Users will still be able to choose recorded videos from their YouTube libraries and add them within the Content Editor after launching the Record from Webcam tool.  To do so, they should click on the “Browse” tab.  YouTube videos already embedded into a content item with the tool are unaffected by this change.  This change affects only the Record from Webcam tool in the Content Editor; the YouTube Mashup tool is not affected.  Blackboard is investigating additional solutions to address this change. 

Use the Knowledge Base Articles to assist you with the new processes.


Record from Webcam – KB Article

Add a YouTube Video to Blackboard – KB Article

Connection to LDAP server failed. The array has 0 indexes. Valid positions are from 1 to 0. Cannot access array element at position 1. Posted at 2:48 PM | Comments (0) | Permalink

Wednesday, February 10, 2016

Missing Courses - My Courses list:

Problem Description:

We understand that some of you with enrollments over 100 courses are not seeing all of your courses on the myBlackboard tab inside Blackboard.  This mainly pertains to Instructional Mentors, Faculty Support Coordinators and Online Chairs.


Postedby Christopher Shaw at 2:35 PM | Comments (0) | Permalink

Wednesday, February 10, 2016

Faculty - Access Denied Error when View Comments on Survey Results

Problem Description:

Instructor is unable to view student comments for the end of course surveys in his course. User receives an Access Denied message when attempting to view the comments.

Solution/Work Around:

Click on "Print Report" and then “Printable view with Comments” a new window will open and will display all survey results including the comments.

This is a known bug we have discovered and are working with Blackboard on a permanent fix for it.  We apologize for the inconvenience.

Postedby Christopher Shaw at 2:33 PM | Comments (0) | Permalink

Wednesday, February 10, 2016

SafeAssign Reports Missing on Assignments

Problem Description:

SafeAssign Reports not generated for students on a SafeAssignment.  When checking Course Tools > SafeAssign > SafeAssignments no reports or report percentages shown.


During Course Content copy - Some SafeAssignments are corrupted and not fully connected to the SafeAssign Server.

Solution/Work Around:

Three work around options for Instructors:

  1. If no student has submitted to the Assignment yet:  Edit Assignment > Sections 4. > Submission Details  > Make sure to  "Check submissions for plagiarism using SafeAssign" and "Allow students to view SafeAssign originality report for their attempts" > Submit.   SA link should now work as intended.
  2. If  students need to see their Originality Score and students have already begun to submit to the assignment:
    In the Assignments folder where broken SafeAssignment is located - Create new Assignment:   Click Assessments (button at top) > Assignment >  Sections 4. > Submission Details  > Make sure to check  "Check submissions for plagiarism using SafeAssign" and "Allow students to view SafeAssign originality report for their attempts".   Have students resubmit their papers to this link.  If this is a DRAFT paper and a Final Submission will need to be submitted later then also check the "Exclude submissions from the Institutional and Global References Databases"
  3. Once a student has submitted to SafeAssigment - Instructors can download assignments files from the GradeCenter: Column Header - drop down menu > Assignment File "Download" > Check all boxes next to submissions > Download Submissions Now > Save to Desktop with the shorter filename. > Due to how SafeAssign checks all the files in the .zip folder, you will need to delete the .txt files. >Open the .zip folder you saved > Click on Type at the top of the list of items in the folder > Select all of the .txt documents and hit Delete on your keyboard. > Close the .zip folder. 

Link to HelpDesk DIY article that includes screenshots.


We are working closely with Blackboard to resolve this issue for future terms.  We apologize for the inconvenience and added work. 

Postedby Christopher Shaw at 2:31 PM | Comments (0) | Permalink

Tuesday, February 9, 2016

Blackboard MyPortfolio Body is Half Size

Issue Description: The Portfolio body is half the size of the Portfolio header.

Currently no workaround available.

Postedby Christopher Shaw at 4:31 PM | Comments (0) | Permalink

Friday, May 2, 2014

Missing Courses - My Courses list: "You are currently enrolled in too many courses..."

Problem Description:

We understand that some of you with enrollments over 100 courses are not seeing all of your courses on the myBlackboard tab inside Blackboard.  This mainly pertains to Instructional Mentors, Faculty Support Coordinators and Online Chairs.

Solution/Work Around:

We are working on a better permanent resolution for you.  In the interim you can access all of your courses by using the Course Term List page.  You can return to that page while inside Blackboard by clicking the Liberty University Logo in the top left corner of your Blackboard page.  Here is a direct link to the Course Term List page.

Postedby Kathleen Calvert at 10:32 AM | Comments (0) | Permalink

Tuesday, June 4, 2013

Apostrophe in Assignment Filename Causes Problems in the Inline Grading Tool

Problem Description:

A student submits an assignment with an attachment that has an apostrophe in the filename. When attempting to view the submission within the inline grading viewer "Loading... Please wait while we render this file" appears. The “error” remains on the page and does not render the file, even though it is a supported file type.

Solution/Work Around:

Users should avoid including special characters in file names. However, when clicking the file's name under Submission on the right side of the inline grading screen, the file will render.  Instructors will have to either clear the students attempt and have them rename the filename and resubmit, or they will need to download the file and post the grade as an override grade.  The apostrophe disables the ability to post the grade on the Inline Grading Page.



Postedby Kathleen Calvert at 4:17 PM | Comments (0) | Permalink

Tuesday, June 4, 2013

Reply Text is not Visible in Discussion Board

Problem Description:

At times, when viewing a thread in the Discussion Board the subsequent replies will not display correctly, the text does not display.


Solution/Work Around:

To view all the replies properly, users must manually collect the threads.  To collect the threads, expand the posts that need to be viewed, check all boxes next to them, and click collect.  The replies will display correctly and you will be able to reply to the posts.



Postedby Kathleen Calvert at 3:27 PM | Comments (0) | Permalink

Friday, February 8, 2013

Unable to Download Documents in Internet Explorer


A "Blocked Popup" bar appearsacross the top of Internet Explorer 8 (IE8) when a Microsoft document (Word, Excel, PowerPoint, Visio, etc.) is clicked for download.  Once the download (Right Click on pop-up bar and select "Download File") is "allowed", Blackboard will take you back to the entry point of the course.  Once you return to the same download, it will download appropriately.


The Download mechanism used by Blackboard causes IE8 to treat the download as a pop-up that IE8 automatically blocks.


Work Around #1:

1) Right-Click on document.

2) Select "Save Target As...".

This avoids the pop-up from occuring but will have to be done each time.  Work Around #2 provides a one-time solution.

Work Around #2:

1) Open Internet Explorer

2) Go to the "Tools" Menu

3) Click "Pop-up Blocker"

4) Click "Pop-up Blocker Settings" (Sub-menu of the "Pop-up Blocker")

5) In the "Name of website to allow" box type: and click the "Add" button.

6) Click the "Close" button to close the window and return to IE8.  You should now be able to open documents.

Postedby Kathleen Calvert at 11:07 AM | Comments (0) | Permalink

Release Notes - Blackboard Known Issues

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